Privacy Policy
Introduction
To be able to provide our services and comply with our legal obligations, we must process personal data about our customers (“customer data”). Ship O Hoi AS, represented by the highest administrative manager, is the data controller and is responsible for ensuring that personal data is processed in accordance with applicable legislation, including the EU General Data Protection Regulation (GDPR), the Accounting Act (documenting expenses and invoicing), and the Marketing Act.
In the following, we explain how we process customer data and what rights you have in this regard. If you have any questions or would like to exercise your rights as a data subject, you may contact us at hei@ship-ohoi.no. You also have the right to lodge a complaint with the Norwegian Data Protection Authority regarding any matter related to the processing of your personal data.
Why and How We Collect Customer Data
When you create a profile, we will register information such as your name, national identification number, phone number, and email address. The purpose of processing this data is to fulfill our agreement with you and comply with our legal obligations.
When you use our service, we will store your rental history to safeguard against potential damages or breaches during a rental period and to keep a record of who has rented a vessel or berth.
We also use your customer data as described above in our communications with you via the app, email, and SMS—this includes booking confirmations, time-sensitive notifications related to your rental period, and receipts.
If you have consented, we may also send you information about products and services that may be beneficial to you via email or app notifications.
Additionally, we process data to better understand your needs and to further develop our services. The legal basis for this is our legitimate interest in improving our services, as we consider the impact of this processing to be minimal for you. Where possible, we limit the use of personal data, anonymize data, and assess the impact of processing to reduce its effect.
Examples of data use for statistics or development purposes:
- Collecting and analyzing data to better understand service usage and improve user experience, e.g., through surveys (online or by phone) or voluntary feedback via phone or chat.
- Using aggregated statistical data to understand how the service is used and to group users with similar characteristics (e.g., driving patterns, number of rentals, general location, age). In these cases, data is anonymized, and you cannot be personally identified.
- Using data to troubleshoot or fix errors.
Examples of data use for service delivery:
- Invoicing and payment information for processing payments.
- Use of real-time data during bookings, such as your last known position from your mobile device, to assist with navigation or customer support.
- Logging and handling customer inquiries (online or by phone) to provide assistance when needed.
Transfer of Personal Data to Third Countries
Ship O Hoi primarily stores and processes data in Norway and within the EU/EEA. In some cases, however, we cooperate with partners outside the EU/EEA (“third countries”). In such situations, we take additional precautions to ensure data is processed in line with our standards, including using EU Standard Contractual Clauses or transferring data only to countries pre-approved by the EU.
Who We Share Personal Data With
Ship O Hoi does not sell personal data to third parties. We only grant access to third parties if it is necessary to manage your customer relationship, for marketing or analytics purposes, or to deliver personalized content.
If you have consented, your data may also be used to provide tailored content on other websites. Third-party access may also be granted if you have given explicit consent.
Ship O Hoi uses third-party tools to deliver services, meaning some data is shared with these providers. They only process data on our behalf and are prohibited from using it for other purposes. Examples include Intercom and AWS.
Customer data may also be disclosed to public authorities if required by law, for example, in response to a police request.
This is a list of third parties that receive and process personal data on behalf of Ship O Hoi AS:
| Third-party data processors | Purpose | Data storage |
|---|---|---|
| Stripe | Payment provider for processing secure payments | Within the EU/EEA |
| Poweroffice | Payment and accounting provider for processing secure payments and invoicing | Within the EU/EEA |
| Intercom | Service for providing customer support via email, chat, and other electronic channels | Outside the EU/EEA |
| AWS | Storage and processing of data in connection with the operation of the service (the data is encrypted and only Ship O’Hoi can access it) | Within the EU/EEA |
| Google Workspace | Storage and processing of data in connection with the operation of the service (the data is encrypted and only Ship O’Hoi can access it) | Within and outside the EU/EEA |
Data Retention
Ship O Hoi deletes personal data as soon as it is no longer deemed necessary for the purpose for which it was collected, unless retention is required by law (e.g., accounting regulations) or necessary to handle complaints or claims. Data will be deleted when there are no longer any legal, regulatory, or legitimate business purposes for retaining it.
Your Rights
You always have the right to:
- Access You have the right to know what personal data we hold about you and how it is processed. Most of this information is available under Settings in the app. A full export can also be requested via your account.
- Rectification You can request corrections if your data is inaccurate. Most information can be updated in your app profile, or you can contact us at hei@ship-ohoi.no to request updates.
- Restriction of Processing You can request limitations on how your data is used under certain circumstances.
- Data Portability You have the right to receive your personal data in a structured, commonly used, machine-readable format. You can request a full export via your account.
- Withdrawal of Consent If processing is based on consent, you can withdraw it at any time by contacting us at hei@ship-ohoi.no.
- Right to be Forgotten You can delete your account and user data directly in the app under Settings. Data will be deleted within 30 days, except for data we are legally required to retain (e.g., accounting records).
- Right to Complain If you believe we are in breach of data protection laws or our policy, you may contact us directly or file a complaint with the Norwegian Data Protection Authority (www.datatilsynet.no).
Cookies
Ship-ohoi.no and our app use cookies. Cookies are small text files stored on your computer or mobile device when you visit our website or use our app.
If you do not wish to allow cookies, you can adjust this in your browser or device settings.
We use:
- Functional cookies: remember your choices to improve your experience.
- Performance cookies: help us understand how you use our website and app.
We also allow third-party providers, including Google, Meta, and Snapchat, to use targeted cookies and anonymous identifiers to display ads based on your visits to our and other websites. These are placed with our consent.
Ship O Hoi uses remarketing, demographic and location-based marketing, and other interest-based marketing through these providers.
| Third-party data processors | Purpose | Data storage |
|---|---|---|
| Meta Pixel | Used to deliver targeted marketing in their channels, as well as optimization of advertisements. | Within and outside the EU/EEA |
| Snap Pixel | Used to deliver targeted marketing in their channels, as well as optimization of advertisements. | Within and outside the EU/EEA |
| LinkedIn Pixel | Used to deliver targeted marketing in their channels, as well as optimization of advertisements. | Within and outside the EU/EEA |
| Google Tag Manager | Used to deliver targeted marketing in their channels, as well as optimization of advertisements. | Within and outside the EU/EEA |
Personalization
To provide the best possible service, we personalize parts of ship-ohoi.no, the Ship O Hoi app, and our communication with you. The legal basis is our legitimate interest in tailoring our services.
Examples include personalized offers in the app, suggested vessels, trips, or journeys based on your rental history, and other relevant marketing through our services. We also use third-party providers to deliver parts of this personalized communication, such as email delivery services.
Marketing
We offer all users the option to receive communication with suggestions, tips, and offers via email, SMS, and app notifications. You can adjust these preferences in your profile settings in the app or by contacting us at hei@ship-ohoi.no.
From time to time, we may also communicate updates about features, changes, or news necessary for service delivery. This communication may occur via phone, email, postal mail, or app notifications.
By subscribing to our newsletter, you consent to receive marketing content, including information about Ship O Hoi and relevant partners. This may include both Ship O Hoi’s own communication and selected third-party content.
Changes to This Privacy Policy
Ship O Hoi reserves the right to amend this privacy policy at any time. All registered users will be notified of changes and asked to accept them. Acceptance of this privacy policy, including updates, is a prerequisite for continued use of Ship O Hoi’s services.